Where are you located?
Our workshop is located in Karachi, Pakistan. This is where we ship all our orders from.
How long does delivery take?
Delivery of products that are in stock takes between 2 - 4 working days anywhere tin Pakistan. This includes the processing time for the order.
Delivery of products on pre-order takes a bit longer as they are under or scheduled for production. For the full delivery timeline, go here.
What are your delivery charges?
We offer free delivery on all orders within Pakistan.
Do you offer international delivery?
We cater to international orders and delivery through our international website.
What kind of leather do you use?
We mainly use full-grain crazyhorse leather or a textured two-tone vegetable-tanned leather in all of our products. Both types of leather are made from buffalo hides. For more details on our leather, go here.
Isn't leather bad for the environment? What about the animals that have to suffer because of it?
If you prioritize the lives of animals over other factors, making the decision not to buy leather is reasonable. But, it's worth knowing that cattle is not raised for leather production. Bovine leather is a byproduct of the meat and dairy industry. As long as there's beef, there will be hides, and if hides were not used for leather they'd be used for something else (or buried or burnt). According to the Leather Working Group, only 8-10% of the cattle's value is in the hide. So it's not economically viable to raise cattle for leather alone.
Vegan alternatives do not rely on livestock, but they're often harmful to the planet in other ways. They're almost always petro-chemical based (i.e. plastic), even with natural ingredients such as cactus and are not as long lasting as natural leather.
Will the product I receive look exactly like what is shown on the website?
Not always. You may find some slight difference in the color, pattern and texture of the product you receive due to natural variations from hide to hide, your screen resolution, or the lighting source in the reference picture. No two animal have the same life and this is apparent in their hide. Plus we do not use pigmented on chrome-tanned leather which has a uniform finish. For more details on the leather we use, go here.
What if the product i receive is defected or i do not like it?
If the product you receive has a defect, you can return it for no cost for a refund or exchange.
If you do not like a product for any reason other than a defect, you can still return it at your own cost for a refund or exchange.
For details on our Return Policy, go here.
I would like to get my product repaired and/or waxed
Sure thing. We offer free repairs for life for all our products. Let us know what's wrong with your product by emailing us at firstname.lastname@example.org or calling us on 0300-8483937 (Mon to Fri: 9 AM to 5 PM), and then courier the product to us at: 1st Floor, 140-R, PECHS Block 2, Karachi. We'll take care of the rest. :)
Are all your products handmade?
Absolutely. Our experienced craftsmen perform the entire manufacturing process by hand using different tools of the trade. However, the products are not hand stitched aside from some of their smaller components.
How do I care for my BN product?
To care for your BN product, simply apply a good quality leather wax or conditioner on it every four to five months or as needed. This will hydrate the leather, making it soft and supple, lessen (but not eliminate) the appearance of scratches and scruffs, make the leather more water resistant, and make the leather, overall, more durable. For more tips on leather care, go here.
Do you do corporate/bulk orders?
Yes we do. For volume discounts, please please send your query to email@example.com.
Can i get a custom product made?
Unfortunately, we do not make custom products. Custom products/orders take a long time to prepare due to the sampling required and thus, their cost ends up running too high. Being a small team, this also comes at a cost of our own production.
However, if you would like some small modification done to one of our existing designs, we may be able to cater to that. Get in touch with us on firstname.lastname@example.org to see how we can accommodate you before placing an order in such a case.
Do you do custom engraving?
We offer custom laser engraving, including names, monograms, etc., on most of our products. For queries on the same, drop us an email on email@example.com.
When is your next sale coming up?
We usually hold one big sale every quarter. Sign up for our newsletter below and follow us on Instagram to stay up to date on the latest products, promotions and more!