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Payment, Shipping & Returns

 

Payment

We offer the following payment options within Pakistan:

  • Credit card 
  • Cash on delivery 
  • Inter-bank or online funds transfer

 

Shipping charges

We offer free delivery on all orders within Pakistan.

Shipping charges of international orders start from Rs.9,000 PKR and vary with the order value. You will be shown the exact rate during checkout.

 

Delivery time

Within Pakistan: Orders are delivered within 5 to 7 working days.

International Orders: Delivery takes 10 to 12 working days, depending on the destination.

We will confirm the delivery timeline during your order confirmation call. For further information, you can also contact us via email or WhatsApp.

Pre-Orders: Products marked “Pre-Order” are scheduled for production but not yet in production, and typically require an additional week for delivery.

 

Return & exchange

If you are not satisfied with your purchase for any reason, we offer exchange and refund (store credit) under the following conditions:

  • The product is returned within 14 days of delivery.
  • The product is returned in its original condition. Make sure you pack the product properly in an appropriate box. We will not accept responsibility if the product gets damaged during the return.
  • The customer must pay any difference in price between the original and exchange product before or at the time of delivery.
  • Refunds are issued as store credit, which can be used anytime to purchase a new product from the BN online store.
  • The customer will return the product at their own cost unless it has a manufacturing defect.
  • International customers should contact us at hello@bnbags.com before initiating a return or exchange.

Our return-address is the following:

Pakistan
1st Floor, 140-R, 
PECHS Block 2,
Karachi (75400), Pakistan
P: 0300-8483937, 0300-8386937

Within Pakistan, you can use the pick-up service offered by TCS by calling 111-123456 or Leopard's Courier by calling 111-300-786. Please ensure that the product is packed properly and in an appropriate box so it does not get damaged along the way.

 

Lifetime commitment

At Bear Necessities we believe in making customers for life which is why we offer free lifetime repairs and refurbishment of all our products. This includes everything from waxing/polishing to replacement of accessories and stitching (please note there may be some repairs which are not possible or beyond our capacity to perform).

To get your product repaired, please get in touch with us regarding the issue via email or social media and then ship us the product. We'll take care of the rest. :)